Website Survey 2010
Thank you to everyone who completed the online survey that was live from May until August 2010. We have now analysed the results and the headline findings are summarised below. We are in the process of looking through the detailed comments that were submitted and will now consider them in the future plans for the website. Any trail specific comments are being passed to the relevant Trail Officer.
The 2010 survey showed a very positive reaction to the National Trails family of websites, reinforcing the message that this is an invaluable and much used resource.
Key findings from respondents:
• 96.9% are either very likely or somewhat likely to return to the website
• 91.2% are either very likely or somewhat likely to recommend the website
• 76.3% found it either very easy or fairly easy to find the information they were looking for.
• 83.6% rated the information found on the website as either good or excellent.
• 81.7% rate the overall design of the website as either excellent or good.
• The most requested top changes or additional features are Improved interactive maps, Accommodation Reviews, more information about pubs and cafes close to the trails and trip planning tools.
• 84 other changes or additional features not listed were suggested.
• 36.8% use GPS when out in the countryside.
• With the highest first, the most visited trails are the South West Coast Path, South Downs Way, Pennine Way, Thames Path, Ridgeway, Hadrian’s Wall Path, The Cotswold Way, Cleveland Way and Offa’s Dyke Path.
• The most popular sources of information used for trip planning are OS or other maps, National Trail Website, and guidebooks.